These days, our phones form an essential part of our everyday life. They help us navigate, learn, share, discuss and, of course, communicate. Almost every part of our lives has been touched by the introduction of high-speed mobile internet, and that’s what makes having a non-functional BT SIM card so annoying.
It could be that your previously functional BT SIM card has stopped working, or maybe you can’t get your BT SIM card working with your phone. If that’s the case, you’ve come to the right place. In this guide we’re going to break down everything you need to know to get your BT SIM card working. Let’s dig in.
Solution one: Remove your SIM card and clean it.
SIM cards are usually protected from dust and debris once inside the phone, but that’s not always the case. Power down your device and eject your SIM card from the tray inside. Find a soft, dry cloth (like those you might use to clean your glasses) and wipe clean the SIM card.
Once clean, reseat your SIM card back in the tray, ensuring that it’s properly placed in the tray and the right way up. It could be that the issue you were coming up against was just a SIM card not placed properly inside the phone.
Turn the device back on and see if your problem has been fixed.
Solution two: Unlock your phone for BT.
If you’re putting a BT SIM card a phone you’ve never tried it in before, only to find it doesn’t work, it could be that your phone is locked. Finding out if it’s locked is simple, just place your BT Mobile SIM card into the phone and restart the device. If you can’t see “BT” or a BT symbol somewhere on the screen, then your phone is probably locked. Android and Windows phones display this information on the slide down notification shade, whilst iPhones show it at the top automatically.
You might otherwise see a message reading “SIM Network Unlock PIN”, “SIM not Valid”, “Enter Network MEP Code” or “Invalid SIM card”. If you receive a message like this, your phone is blocked.
Unlocking your phone is as simple as getting in touch with your old network. If you’ve reached the end of your old contract, your network are obliged to unlock your phone at your request. Before you contact them you should have the following information:
- Your old mobile phone number
- Your account number, if you know it
- The make and model of your phone
- Your IMEI number, which can be found by dialling *#06# from your phone
With that, you can contact your old network and ask them for an unlock code. With your unlocking code from your old network, you should be able to input it into your phone and get started with BT. iPhones, however, have to be plugged into iTunes in order to unlock them. Most phones are unlocked instantly, but some can take a couple of hours.
Solution three: Check to see if the BT SIM card is working.
Take your BT SIM card out of your phone and put it into another unlocked mobile phone. If it still doesn’t work, there’s clearly an issue with the SIM card itself. Get in touch with BT and see what they can do about it. In most cases, BT will send out a new SIM card which should work flawlessly. It could also be that your BT SIM card has been blocked by the company for misuse or failed payments.
If the SIM card works in the second phone, then the issue lies with the first phone itself. It might be that your phone is locked (see solution two) or that your phone is broken. The latter can be further tested by placing other SIM cards from various networks in the device to see if it can start picking up signal.
Solution four: Contact BT
Nobody likes spending time on the BT customer service line, but if you’ve tried all of the solutions above and still not found an adequate fix for your problem, the time has come to get in touch with BT. There are multiple ways to get in contact with BT, these are:
- Online via email
- Online via live chat
- Via telephone
- Writing to the company
As always, the fastest and most reliable way to get ahold of BT is via the contact telephone number they list on their website. Their operators work 7 days a week, and are available to talk to right now.