BT Contact Details

BT Contact Number – 0844 381 5231

BT Customer Service Number 0844 381 5231

BT has excellent customer service, with our records showing that phone calls to them are processed in under 6 minutes. For this reason, we recommend that you firstly contact BT on the phone with your enquiry. The BT contact number listed on this page will connect you to an automated system; simply select the options that are relevant to you, and you will be connected to a BT customer service advisor.

BT Contact Numbers

Customer Service 0844 381 5231
Technical Support 0844 381 5231
Accounts and Billing 0844 381 5231
Sales and Subscriptions 0844 381 5231

BT Contact Information

BT Addresses
BT Customer Service Address BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
BT HQ Address BT Head Office - General Enquiries, BT Centre, 81 Newgate Street, LONDON, EC1A 7AJ.
BT Product Returns Address BT Returns, BT DF, Darlington Road, Northallerton, DL6 7ZY.

BT has made it incredibly difficult to find an address for them. Their complaints page, for example, simply sends you back and forth between advice pages, before telling you to call them. Thankfully, we have sourced three reliable physical addresses for BT. All three of the addresses above will get your complaint to BT. We recommend sending your letter via Recorded Delivery, though, so that you get notified when it arrives. This delivery method also requires a signature.

BT’s Customer Service Infrastructure

In January 2016, it was widely reported in the media that BT had hired 1,000 UK staff in a customer service role, because of complaints over Indian call centres. BT also announced at the time that they were to double this number by April 2017. Today, 80 per cent of calls to BT are answered in the United Kingdom.

BT has call centres in Swansea, Middlesbrough, Newcastle, Aberdeen, Lincoln, Plymouth and Liverpool. They also have additional call centres in Glasgow, Warrington and Doncaster. So, when you contact a BT customer service helpline using the BT contact number published on this page, there is a very good chance that your call will be answered in the UK, not abroad.

BT Telephone Number 0844 381 5231

In total, more than 73,000 people are employed by BT in the United Kingdom, with over 50 per cent of those being employed in a customer service role. BT’s customer helplines are staffed by experienced advisors, who can help you with a wide range of issues, including billing, technical support, account support, subscriptions and more. When you contact BT on the phone, select the options that are most relevant to you to be transferred to the right department. Please be aware that you might be put on hold for 2-3 minutes at peak times.

What is the best way to contact BT?

New and existing BT customers can call BT on 0844 381 5231 for fast customer service. Calls to BT using this BT contact number last around 6 minutes. Alternatively, you can write to BT, if you wish to make a formal complaint, or you can send them an email. The physical and email addresses for BT can be found towards the top of this page.

About BT

BT is the world’s oldest telecommunications company; it provides telephone, broadband and television services to domestic and business customers throughout the UK and worldwide. It employs 90,000 people across 180 countries. 7,500 of its employees are based in the UK and Ireland; the company is British in origin and has its headquarters in London.

Business Structure

The holding company The BT Group has a wide variety of divisions and venture businesses, all held by its wholly-owned subsidiary British Telecommunications plc. The BT Group is subdivided into several operations:

BT Group Operations

This comprises all the Group’s administrative and financial departments. Here’s everything you need to know about these:

Consumer Department

This department deals with the products available to domestic customers.

  • BT is the UK’s largest fixed phone line provider; almost half of all UK homes have a BT landline.
  • BT is also the largest provider of broadband in the UK.
  • The company’s television service is subscription-based and includes all the UK Freeview channels as well as additional channels, catch-up, On Demand, and the TV Everywhere service for mobiles and tablets. Broadband customers receive BT Sport free. BT’s television service currently has over one million subscribers.
  • BT owns a UK 4G spectrum and more than five million Wi-Fi hotspots countrywide. Its acquisition of mobile phone service provider EE earlier this year has brought BT closer to its aim of bringing fixed and mobile services closer together.

BT also owns Plusnet, which is run as a standalone business offering low-cost landlines and broadband from offices in Sheffield. A Plusnet TV service is about to be launched. To contact BT as a new or existing customer, contact them on the BT contact number 0844 381 5231.

Business Department

This department provides phone and broadband solutions and bespoke IT services to business throughout the UK.

Global Services Department

This looks after BTs domestic and business customers in other countries.

Wholesale Department

This division provides products and services to over 1,400 communications providers.

Venture Businesses Department

In addition, BT owns several venture businesses separate from its main telecommunications activities. One of these is the Phone Book, the only directory to include both domestic and business listings. Directory Solutions is the business that then distributes this information to other UK directory producers. BT also provides public phone boxes.

It also owns three businesses which are completely unrelated to the telecoms industry, specialising in fire alarms, cables and vehicle fleet management.

The History of BT

BT is descended directly from the Electric Telegraph Company, the world’s first national communications network, which was incorporated in 1846. It was brought under state control in 1912 as part of the General Post Office, which became the monopoly telecommunications supplier for the UK. It remained a public corporation until 1982, when it was privatised by the government, establishing British Telecommunications plc, trading as British Telecom. The company rebranded in 1991, when it started using the name BT.

BT Helpline Number 0844 381 5231

During the 1990s and 2000s BT expanded into telecoms operations in other countries including the USA, South America and Italy. It also began to roll out fibre broadband throughout the UK.

Recent years have seen the company expanding into providing television services and acquiring a UK 4G spectrum at a cost of £201.5 million. Its recent acquisition of EE will allow it to expand into major mobile phone provision, a market which BT has struggled to tap into on their own.

Customer Service 0844 381 5231
Technical Support 0844 381 5231
Accounts and Billing 0844 381 5231
Sales and Subscriptions 0844 381 5231