EE Contact Number – 0844 381 5233
EE Customer Service Number 0844 381 5233
To speak with an EE customer service advisor, you can call 0844 381 5233. This EE contact number will put you through to an automated telephone system; simply select the options that are most relevant to your enquiry on your keypad, and you’ll be connected to the correct department. This EE number is suitable for new and existing EE customers. It can be called for mobile and broadband queries, complaints and for technical support.
Alternative contact information can be found below.
EE Contact Numbers
EE Contact Information
|EE Customer Service Address||EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN, United Kingdom.|
|EE Complaints (Broadband)||EE 6 Camberwell Way, Doxford Technology Park, Doxford, Sunderland, Tyne And Wear, SR3 3XN.|
|EE Ealing Broadway Store (London)||Unit 65, Ealing Broadway Shopping Centre, Ealing, London.|
If you do write to EE, we recommend that you send your letter via Recorded Delivery so that you are notified when it arrives.
EE’s Customer Service Infrastructure
EE have call centres in Darlington, Doxford, Greenock, Merthyr Tydfil, North Tyneside and Plympton. Since June 2014, EE has created over 1,400 customer service and call centre jobs in the United Kingdom and in June 2016, EE announced that they were going to move their call centres from overseas back to Britain, to reduce customer service complaints.
EE has high customer satisfaction rates with mobile customers, but they have struggled over the past few years to satisfy their broadband customers. This was brought to public attention, when the telecoms regulator Ofcom published their report into customer service with broadband suppliers in 2016. Ofcom found that BT and EE had the worst customer service for broadband of all the suppliers in the United Kingdom. Their report highlighted that 34 out of every 100,000 EE broadband customers complained to their provider.
EE Telephone Number 0844 381 5233
Phone calls to EE customer service last for around 9 minutes on average. Most calls to EE are processed successfully, with no need for a follow-up. However, depending on the nature of your enquiry, your issue might require some investigation. If this is the case, it is likely that the customer service advisor you speak to will either put you on hold, or request that they can call you back at a time that is convenient for you.
What is the best way to contact EE?
The fastest way to contact EE is by calling the EE telephone number 0844 381 5233. This will connect you to a customer service advisor. Alternatively, you can try and contact EE on social media or you can write to them. The contact information you need to do this can be found towards the top of this page.
EE is Britain’s largest digital communications company, providing mobile and fixed phone and broadband services to over 31.5 million connections. Its mobile network is the fastest in the UK, and over 14 million customers have now signed up for its 4G service, which reaches over 95% of the population and is the largest in Europe.
EE employs over 15,000 people and has 553 retail stores throughout the UK. The company turned over £6.3 billion in 2015, the same year in which it was announced that BT would be buying the company for £12.5 billion.
The beginnings of EE
EE was established in 2010 when Deutsche Telekom and Orange S.A. announced the merger of their respective UK mobile phone services, Orange and T-Mobile. The merged company, in which both parties had a 50% stake, was originally branded as Everything Everywhere.
EE Helpline Number 0844 381 5233
T-Mobile and Orange continued to have their own names as the service providers on customers’ mobile phone screens and contracts, and their own branding on retail outlets, until September 2012, when both services began to be rebranded as EE. However, the Orange and T-Mobile brands are still used in some countries around the world.
EE brand launch and 4G
EE’s main selling point in the lead-up to its launch was that it would be providing “super-fast” 4G mobile services on handsets that would support it. The date of the EE brand launch was set to coincide with the launch of Apple’s iPhone 5, which supported 4G. EE rolled out its 4G service immediately on a number of handsets including the iPhone 5, Samsung Galaxy SIII and HTC One XL.
The EE launch was heavily promoted with a high-profile TV and radio advertising campaign featuring Hollywood actor Kevin Bacon.
Broadband and branding
October 2012 saw the launch of EE’s broadband service. Initially, this was a rebranding of all Orange broadband products and services, with an announcement that EE was to launch a new, faster fibre optic broadband service of its own. Orange customers were switched over to the EE service during November 2012, after which time only EE broadband was available to customers.
Everything Everywhere changed its legal name to EE Limited in September 2013.
Acquisition by BT
It was rumoured throughout 2014 that Deutsche Telecom and Orange S.A. were interested in selling the business. In February 2015, BT announced that it would be purchasing the company for £12.5 billion, subject to the approval of the deal by the Competition and Markets Authority.
The takeover was strongly opposed by competitors including TalkTalk and Vodafone, who claimed that the combined company would own too big a percentage of the airwaves and too many phone masts, as well as having too great a competitive edge. In spite of these concerns, the deal was approved in February 2016, and BT became the biggest telecoms company
Job creation and future
EE is now a division of the BT Group, offering mobile phone services, broadband and television. The ultimate aim of the takeover is to offer customers a complete landline, mobile, Wi-Fi and television service, providing connectivity inside and outside the home on one contract.
In April 2016, the company announced it would bringing its entire customer service calls operation onshore, creating 600 jobs across four locations in the UK and Ireland. EE has also increased its commitment to 4G, aiming to cover the whole of the UK by 2020.