Vodafone Contact Details

Vodafone Contact Number – 0844 381 5234

Vodafone Customer Service number 0844 381 5234

New and existing Vodafone customers can call 0844 381 5234 for customer service. This Vodafone contact number is suitable for account and billing enquiries, subscription sales and cancellations, technical support and for making a complaint. Our records show that calls to this Vodafone telephone number last for around 8 minutes.

When you call, you will be put through to an automated service. Please select the options that are most relevant to you using your phone’s keypad, to be put through to the correct department.

Vodafone Contact Numbers

Vodafone HELPLINE NUMBER
Customer Service 0844 381 5234
Technical Support 0844 381 5234
Accounts and Billing 0844 381 5234
Sales and Subscriptions 0844 381 5234

Vodafone Contact Information

Addresses
Vodafone Registered Office Vodafone Group Plc, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, England.
Vodafone Complaints Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.
Vodafone Store (Westminster) Vodafone, 167 Victoria St, Westminster, London, SW1E 5NA.

The fastest way to contact Vodafone is on the phone. However, if you wish to make a formal complaint, then you should write to Vodafone using the Newbury address listed above.

Vodafone also operate a Twitter handle – @VodafoneUKhelp. This is a staffed Twitter handle that processes customer enquiries. If you want to get Vodafone’s attention, sending a Tweet to them is an effective way of doing that. Alternatively, send them a message on Facebook.

Vodafone Customer Service Infrastructure

Vodafone operates several call centres in the United Kingdom, although their locations are not actively published by the company. What we do know is that they have main call centres in London, Liverpool, Manchester and Rotherham. These call centres are staffed by sales advisors, customer service advisors, and technical support advisors.

It is not clear if Vodafone has any overseas call centres, however a quick search online reveals some customer complaints on the matter. Some people have complained about their calls being answered by call centres in India and South Africa. Vodafone’s call centre reputation also leaves a lot to be desired. They have a 1-star rating on reviews aggregator Trustpilot, and in 2015, Vodafone was ranked as the UK’s most complained about company, topping all other rivals in an Ofcom report, with 20 complaints per 100,000 customers.

Vodafone Telephone Number 0844 381 5234

When you contact Vodafone using the Vodafone telephone number published on this page, there is a good chance that your call will be answered in the United Kingdom. However, since Vodafone have not released what percentage of their calls are answered in the UK, we cannot guarantee that your call will be answered in the UK.

What is the best way to contact Vodafone?

The best way to contact Vodafone is on the phone. The Vodafone customer service number published on this page will connect you to a Vodafone customer service representative. Or, if you would rather write to Vodafone, we have provided the physical addresses you need which can be found towards the top of this page. You can also contact Vodafone on Twitter or on Facebook, although technical enquiries will have to be processed on the phone.

About Vodafone

Vodafone is a British multinational telecommunications company, specialising in mobile phone services. The company’s head office is in London, but it maintains the office in Newbury where the business started over 30 years ago.

Vodafone Customer Number 0844 381 5234

Vodafone has over 440 million customers worldwide, the second most of any mobile phone operator. It operates in 26 countries and partners with other networks in approximately 50 more. Globally, Vodafone employs over 107,000 staff. 13,000 of these are based in the UK, where the network has 19.5 million customers.

In addition to mobile phone service provision, Vodafone also offers fixed phone line and broadband internet services in many markets, plus fully integrated solutions for businesses. It also runs the Vodafone Foundation, a charity establishing and supporting projects that use technology to help disadvantaged and vulnerable people.

Mobile Pioneers

The UK’s first ever mobile phone call was made on the Vodafone network. The company was set up in 1983 as a subsidiary of the Racal Electronics Group, which won the contract for the UK private sector cellular licence. The resulting Vodafone brand was revealed in 1985, marketed heavily at professionals who frequently needed to be on the move, including sales representatives, journalists and doctors.

Vodafone Helpline Number 0844 381 5234

The first call on the network, and consequently the first mobile call in the UK, was made on January 1, 1985, from St Katherine’s Dock in London to the Vodafone office in Newbury.

By 1987, Vodafone was the largest mobile network in the world. This allowed it to create two new subdivisions: Vodata, which developed and marketed the company’s new voicemail service, and Vodapage, a paging network covering 80 percent of the UK population, as most people then could not afford mobile phones, and since mobile phones at the time were not as popular are pagers.

A History of Firsts

Following the Vodafone Group’s demerger from Racal and floatation on the London Stock Exchange in 1991, the company launched the UK’s first digital mobile phone service, which was billed by the second. It was also the network used to make the first international roaming call in the world, to Telecom Finland. The two companies later signed the world’s first international roaming agreement in 1992.

In 1994, Vodafone became the first mobile operator to offer data, fax and text messaging on its digital network. It was also the first UK mobile service to offer Pay Monthly contracts, which were introduced in 1996. By 1999, the company had five million customers in the UK.

The “firsts” continued throughout the 2000s; the UK’s first 3G voice call was made on the network in 2001, after Vodafone acquired the UK’s largest available 3G licence. The same year, Vodafone became the first network to offer roaming to its Pay Monthly customers. Vodafone then launched the first European GPRS roaming service a year later, a service which would go on to become the biggest in Europe.

Acquisitions and Controversy

Vodafone has been criticised for its aggressive acquisitions, particularly in 2000, when its hostile takeover of German company Mannesmann AG made Vodafone the world’s biggest mobile telecoms company, in what was at the time the largest corporate merger ever. Vodafone has since acquired many international telecoms companies, including Cable and Wireless Worldwide, which it bought for over £1 billion in 2012, for its fibre network and cable infrastructure.

Vodafone remains the fifth most profitable mobile operator in the world. It made a profit of £5,917 million in 2015.

Vodafone HELPLINE NUMBER
Customer Service 0844 381 5234
Technical Support 0844 381 5234
Accounts and Billing 0844 381 5234
Sales and Subscriptions 0844 381 5234