EE Becomes BT – All Your Questions Answered


The EE story has certainly been an interesting one thus far. Born from a merger between Orange and T-Mobile’s UK operations first announced back in 2009 and completed in 2010, the company came to came to life on the 1st of April 2010 with a shiny new name – Everything Everywhere. Something of a mouthful and regularly shortened to EE, the company later officially shortened the brand name to EE in 2012.

More recently, 2016 found EE being swallowed up by Britain’s biggest telecommunications company  BT. At a cost of £12.5 billion, the merger was not a cheap one and was met with some scepticism from customers and businesses alike. Would BT change EE’s name? Would the BT takeover affect competition levels in the UK? Would we see the cost of our contracts go up to cover BT’s expenditure?

These are all perfectly valid questions and ones which deserve an answer, so in this guide we’re going to answer as many of them as possible. Here we go!

What does the BT takeover of EE mean for me?

Here’s the good news: nothing changes with your EE products, billing or customer service. You’ll remain on EE with the EE branding and your invoices will still come from EE. In practical terms, nothing changes for you. In fact, you’ll come to see some very positive benefits from the EE takeover, namely a bigger, faster and more reliable network.

Will BT take over customer services?

Lots of people have had a pretty torrid time with BT customer services, so the idea that they might take over EE’s customer service team was a worrying one. Thankfully, EE have announced that won’t be the case. You can still contact EE in the usual place via the EE contact number.

With the My EE app change?

No, the My EE app will remain the same. Unfortunately, this means you won’t be able to manage any BT services you take from one app, but that’s the way it is.

Will my number change?

Your number will remain exactly as it is unless you opt to change it by calling 150.

Will my plan change?

Your plan won’t change either. Any changes to your plan would be against the law and it would mean that you could leave your plan.

Can I cancel my contract?

If you’re upset that BT has taken over EE and want to cancel (or any other reason) you can cancel your contract early. Do note however that doing so before the end of your contract’s minimum term means that you may have to pay an early termination charge. Speak to EE’s customer service team to find out more.

Are there any new services which are now available to me?

BT and EE have only just joined forces and have announced that in the future they’ll be offering exciting new packages for both sets of customers. For the time being, however, there are no new services being offered to customers. Do keep your eyes peeled, however.

I’m an EE and a BT customer, am I getting a better deal?

As you’re tied into contracts for your EE and BT services, there’s no way for you to get a better deal. When it comes time to renegotiate, however, EE and BT may have some combination deals which offer better savings. These deals are typically called ‘quad-play’ deals and combine mobile, home phone, television and broadband into a single money saving package. EE and BT are rumoured to be working on such a package, but in the meantime there’s no way to get a better deal.

Can I get BT help, products or services from EE shops?

BT have a strong desire to keep EE shops purely about EE services, so if you want to buy a BT product or service or simply want help with your existing BT products, you won’t be able to get it in EE shops. The company have pledged to let customers know if this situation changes.

Will EE be renamed?

For customers going from Orange or T-Mobile to Everything Everywhere and then EE, the prospect of yet another confusing name change can be a worrying one. Well, you can rest easy, because BT have confirmed that they have no current plans to change the EE name or brand.

Will the takeover affect EE’s promises?

EE has made a number of promises regarding expanding their 4G network, bringing HD voice calling to more phones and more. The good news is that these promises will not be broken as EE continue to improve their service on an almost daily basis.