How Can I Pay my BT Bill? A Guide


Being a BT customer is, by and large, pretty fantastic. Between their incredible sports coverage that’s free to broadband customers, world class broadband coverage and – of course – home and mobile telephone contracts. The only real downside, however, is that all those great services don’t come for free. No, instead, we’re tied into contracts that mean every month, we pay BT for their services.

If that time’s come around for you again, you’re probably looking for ways to pay your bill. Well, look no further because we’ve put together the most complete guide to paying BT available anywhere. So, how do you pay your BT bill? Let’s look at the ways.

Paying online

The internet has dramatically changed the way that BT’s business is structured, so it’s only right that you can now pay your BT bill online.

You can pay via debit or credit card and can even pay without setting up a direct debit, making it an excellent option for emergency payments. Here’s how you can do it.

All payments made online before 9pm will be processed before midnight and all are entirely secure. Once you enter your card details, they’ll be saved ready for use again in the future.

Paying via Direct Debit

Setting up a direct debit is an excellent way of being BT, as it ensures that payments are automatic and therefore never late. To set up a direct debit either:

  • Log in to your My BT or;
  • Call the BT customer contact number

There are two types of Direct Debit you can use to pay BT. They are:

  • Whole Bill Direct Debit: This lets you automatically pay your whole bill when it’s due by Direct Debit. Your bill includes the date when BT plan to take the payment, which will be at least 8 days after the bill date.
  • Monthly Payment Plan: A monthly payment plan lets you split up the cost of your quarterly bill into smaller Direct Debit payments, based on an estimate.

Paying via the My BT app

Only got a smartphone to hand? No problem, because you can now pay your bills via the award winning My BT app using a credit or debit card. Just download the My BT app from the Android Play Store or Apple App Store and input your details.

Paying via the telephone

Many of us still prefer the traditional ways of paying bills, and that means speaking to a real person on the telephone. Doing so is as simple as calling the BT customer service team.

Do make sure that you have a bill handy and a valid card. BT accept Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard.

Paying via bank transfer

If a bank transfer is more your speed, BT also accept payment from this method. BT don’t charge for this facility, but you should check with your bank or building society to see if they charge. The following are the BT bank details you’ll need to quote in order to complete your payment

  • Account number: 00375853
  • Sort code: 20-00-00

When it comes to paying them, put your BT account number as the reference. This way they can tell who has sent the money and what it’s for.

Paying by cash

It might not be one of the more common payment methods, but BT allow customers to pay by cash for their bills. You can use a BT payment card to pay your bill at any PayPoint outlet. These are typically found in supermarkets, local shops, newsagents and petrol stations. You’ll find them where the yellow PayPoint signs are visible.

Take your bar-coded payment slip with you and keep your receipts. Payment cards can be acquired by callig BT from your landline. Ensure you have your account number handy.

Are there any late payment charges?

BT charge a standard late payment charge of £7.50.

How can you avoid late payment charges?

To avoid this, move to a direct debit plan. BT don’t make it clear how soon after the final notice do they charge customers, so getting in touch with them to alert them to your situation is for the best.