How to connect and Set up your BT Hub – A guide


Getting hooked up to the Internet is crucial for any home or business. It helps us get comfortable in a new location, lets us get to work and keeps us entertained. Put simply, the internet has become a utility in our lives – much like heating, electricity or water. Since 2016, it’s also meant that you could access Ultra-HD channels like BT Sport on your 4K TV. That’s why when your BT Hub arrives at your house, you want to get it set up as soon as possible.

So, in this guide, we’re going to tell you how to do just that. If you have chosen not to book a BT engineer to hook up your BT Broadband or BT Infinity, you need to follow this guide in order to get set up with your new BT Hub. Let’s get started.

Before we begin

If you’ve had a BT internet package before, there’s a good chance that you’ll have a white Openreach box connected up to your router. With the BT Smart Hub and BT Home Hub 5, the features of that box are integrated into the router. BT Infinity customers still need the white Openreach box.

It can be recycled by returning it to BT. Contact them to get details about the recycling programme.

Setting up your BT Smart Hub.

  • Begin by unplugging all your old broadband kit, including any power cables which are plugged in to the wall.
  • From there, get the broadband cable out of your BT Smart Hub box (it has grey ends) and plug one end into your master phone socket. If this socket isn’t pre-filtered, plug the grey broadband cable into the filter which came in your box and then plug the filter into the master socket.
  • Take the grey cable and plug the other end into the back of your BT Smart Hub. The correct port is coloured grey.
  • Next connect your BT Smart Hub to the power by assembling the power supply which came in the box. Do not use any third party power supplies, even if their voltage is listed as the same. Switch the power on all the wall
  • Press the power button at the Hub and wait for the light on the front of the box to turn steady blue.

Congratulations! Your BT Smart Hub is now online and you should be able to connect your devices to it. Any additional installation will happen online as you’re presented with the option to set up filters and safeguards for the younger members of your family. If your Hub isn’t working, recheck your installation or get in touch with BT about the problem.

Setting up your BT Home Hub 4 or 5

  • Unplug all your old equipment from the master phone socket. This includes your broadband, phone and power to both. If you have a Hub 5 you can also discard the white Openreach modem that your old BT set up came with. Hub 4 users must keep it.
  • Get the grey broadband cable from your box and plug it into your hub and master phone socket. If your master phone socket is unfiltered, use the filter which came in your Hub box.
  • Assemble the power cable for your new router and plug it into the wall. Proceed to switch the hub on both at the wall and via the power button located at its rear.
  • Wait for the blue light at the front of the Hub to glow steady blue, this indicates that your Hub is online and functioning properly. It typically takes a few minutes for this to happen.

And with that, you’re done! Either plug your computer in via Ethernet to the Hub itself for the fastest speeds or connect wirelessly. Once you connect your device and launch a browser tab, you’ll be redirected to the BT Hub home where you can set up parental controls and perform other basic Internet control functions.

If you can’t achieve a steady blue light, it could be that BT haven’t flipped the switch on your activation yet. This can happen at any point on your activation date, so don’t worry if it’s not working yet. BT will text and email you when your activation has been completed.