How to Fix Channel Problems on BT TV

 

So you’re just about to settle down for the evening and some of the fantastic TV offered by BT before going to bed when it becomes clear that the signal you’re receiving is nowhere near acceptable. Either fuzzy, glitched, spotty or just not being received at all, there’s little more annoying than broken TV signal, except perhaps a broken BT SIM card.

At a BT TV customer, you’re often better protected than the likes of Sky, but that doesn’t mean it doesn’t happen. So, in this guide we’re going to share how to solve your audio visual issues on BT TV.

If you’re using a YouView box.

Picture issues on YouView boxes aren’t a particularly rare issue. If your problem is on a Freeview channel, follow these steps.

Issue: Poor quality image/no picture

Step one: Check to see if you got an error message. If so, check with this tool to find out what the error message means.

Step two: Check the cables that connect your BT TV box to the wall and to your television. Cables should be pushed tightly into their corresponding ports and all cables should be undamaged. If your cables are loose or damaged, this could well be the issue.

Step three: Check the Digital UK website to see if there any planned engineering works in your area which might affect your service.

Step four: Check which channels are available to your postcode with the Freeview Availability checker. It could be that you’re attempting to access a channel which hasn’t been designated for your postcode, and therefore receives a much lower level of signal than is required to broadcast a stable, clean picture.

Step five: Has there been any adverse weather conditions in your area? High pressure, heavy winds, storms and more can cause picture interference. As can wiring in your home or new electrical devices.

Step six: Try retuning your Freeview channels. On a YouView box this is done by going to settings > TV signal & quality > re-tune channels.

Step seven: Restart your Freeview box. Do this by switching the box into standby and then unplugging it from the wall. Give it 30 seconds before plugging back in and turning on once more.

 

Issue: Missing Freeview channels

Step one: Check to see if the channel is still available. For a variety of reasons channels can be removed from the guide, so it’s worth checking if that’s the vase.

Step two: Check to see any hidden channels by going to the TV guide, pressing the yellow button on your remote and then entering your YouView PIN. Finally, press the red button (not the red record button) to restore any hidden channels.

Step three: Retune your box by going to settings > TV signal & quality > re-tune channels.

Step four: Restart your YouView box by switching the box into standby and then unplugging it from the wall. Give it 30 seconds before plugging back in and turning on once more.

 

If you’re using a BT Vision+ box

BT Vision+ boxes are also liable to see poor signal, if you’re experiencing those issues, follow these steps.

Issue: Poor signal/image quality or no picture

Step one: If you’re getting an error message when you go on a specific channel, check with this tool to find out what the error message means and follow the steps from there.

Step two: Go behind your TV and check the cables that connect your BT Vision+ box to the wall and to your television. Cables should be pushed tightly into their corresponding ports and all cables should be undamaged.

Step three: Check the Digital UK website to see if there any planned engineering works in your area as these can adversely affect the signal you receive.

Step four: Check which channels are available to your postcode with the Freeview Availability checker. It could be that you’re attempting to access a channel which hasn’t been designated for your postcode, and therefore receives a much lower level of signal than is required to broadcast a stable, clean picture.

Step five: Adverse weather conditions like high pressure, heavy winds, storms and more can cause picture interference. As can wiring in your home or new electrical devices. If this is the case in your home, consider waiting or retuning to see if you can improve your signal.

Step six: Try retuning your Freeview channels. On a BT Vision+ box this is done by going to Help & Settings > Settings > TV Settings >Scan for Channels > Start Scan.

Step seven: Restart your BT Vision+ box by switching the box into standby and then unplugging it from the wall for 30 seconds.