There’s nothing quite as annoying as getting settled in to enjoy some of your favourite Sky TV only to discover that your satellite signal isn’t working as it should be. You’re either receiving a ‘For Your Information’ warning that you’re not getting a satellite signal, you’re seeing the words ‘No Signal’ or your pictures distorted and unwatchable.
Each of these issues is annoying enough to ruin an evening, so in this guide we’re going to break down how to fix each problem. Join us as we do just that.
Problem: “I’m seeing an error message telling me my Sky+HD or Sky Q box isn’t getting a satellite signal”
Step one: Is there any bad weather outside? Sky’s satellite signals can be interrupted by extreme weather like heavy rain, falling snow/snow on dish, thunderstorms and extremely strong wings. If there are adverse weather conditions, then please wait for the weather to return to normal.
In the meantime, you can still enjoy any pre-recorded programming you might have on your Sky box.
If there is no bad weather and you have no standing snow on your dish, go to step two.
Step two: Check the cables between your Sky box and your satellite dish, looking for damage and checking that they’re tightly inserted. Ensure this is done when the power to the box is switched off at the mains. Power the box back on.
If this hasn’t solved your problem, you need to book a Sky engineer to come and visit your property. It could be that your satellite dish is damaged or your Sky box has broken.
Step three: If you’re using multiple Sky boxes and all are exhibiting the same issue, you should book a Sky engineer, as this is likely an issue with your dish itself.
Problem: “My Sky box is on but my screen says no input or no signal”
Step one: Double check that the power is on at your Sky box. This is indicated by a green light at the front of the box.
Step two: Check to make sure that the HDMI or SCART cable that connects your TV and Sky box are firmly in place.
Step three: Ensure that your TV is turned to the right source for watching Sky. Press the Source or Input button on your TV remote control and cycle through the input channels until Sky appears. If you still can’t find Sky, repeat the above steps.
Step four: If none of the above has worked, call Sky’s customer service team to arrange an engineer.
Problem: “My picture is distorted, breaking up or otherwise worse than usual”
Step one: Check to see if there’s any adverse weather conditions outside. Things like heavy rain, falling snow, snow on your dish, thunderstorms or strong wings can all interfere with the signal from Sky’s satellites. Wait for the weather to pass and try again, or simply watch recorded materials on your Sky box.
Step two: If the weather is fine, check the cables at the back of your Sky box and TV. Ensure that everything is plugged in securely and hasn’t been damaged.
Step three: If you only own one Sky box, check the cables between your Sky box and the satellite dish, ensuring that your box is off at the mains before you tighten the dish input cable. If this doesn’t fix your issue, contact Sky for an engineer appointment.
Step four: If you own more than one box and they’re all exhibiting the same image problems, contact Sky. This is likely an issue with your satellite receiver dish or wiring, and therefore cannot and should not be fixed by you.
Problem: “My On Demand content isn’t working”
Step one: Check to see if your broadband is working. If not, follow these steps to set up your Sky Hub or restart your router.
Step two: Ensure that your Sky box is hooked up to the internet.
Step three: Restart your Sky Box and router.