So you’ve chosen to get on board with Vodafone, congratulations! You’ve joined one of the UK’s oldest networks and a company which has grown to become one of the largest across the world.
Of course, that’s not why you joined. You joined because of the excellent customer service, terrific range of phones available and the generous minute, text and data allowances that the company offers – not to mention their home broadband. For all points of contact including a Vodaphone contact number, follow the link.
Now, with your new SIM card in hand and at the very start of your contract with Vodafone, there’s only one thing standing in your way; activating your Vodafone SIM.
Unfortunately, Vodafone don’t do the best job they could with explaining the activation procedure, which is why we’ve stepped in with this one stop guide to activating your SIM, featuring step-by-step instructions for activation and frequently asked questions. Let’s dig in.
How do I set up my Vodafone SIM card?
For the last few years, Vodafone have begun to ship their SIM cards pre-activated, which means all you need to do is insert your new Vodafone SIM into your phone.
If you’re on a Pay Monthly contract with Vodafone, your SIM may take a few hours to connect and communicate with the network. If you’re still seeing a “No Service” notification after 12 hours, contact Vodafone.
If you’re a Pay as you Go customer, all you need to do to activate your SIM is to top up after inserting your SIM and make a chargeable call. If you ordered a free Pay as you Go SIM online, dial 17298.
If you’ve ordered a Replacement SIM because you’ve moved to a new phone that requires a different sized SIM, or your SIM was lost or damaged, you can do a SIM swap to retain your current number.
What is a SIM swap, and when do I do it?
A SIM swap lets you keep your current Vodafone number when you get a replacement SIM card. As mentioned above, this might happen because you’ve got a new phone which utilises a different sized SIM card or your SIM has been damaged/lost. Here’s how you do a SIM swap:
- If your old SIM is WORKING: Use the simple SIM swap tool that Vodafone offer. You’ll receive a security code by text, just make sure you have your device to hand.
- If your SIM card was LOST, STOLEN or DAMAGED: Fill in the online SIM swap form. You’ll need your new SIM card handy as you’ll need the SIM number from the back of your replacement SIM.
If your SIM swap doesn’t work, contact Vodafone for help.
How do I find my SIM number?
If your SIM swap has asked you to locate your SIM number, remove the SIM card from your phone. Your SIM number will be on the rear of the SIM card, written on the white section. It’s usually a long number with 20 digits and a string of letters. If you have poor eyesight, consider using a magnifying glass or asking somebody for assistance.
Why is my new SIM or SIM swap not working?
If you’re a new customer, your new SIM should work perfectly when put inside your phone. Reseat the SIM card and restart the device. If it’s still not working, you should talk to Vodafone directly and they’ll help sort your issue. If you’re not a new customer, follow these steps:
If you’ve received a new SIM for an existing Vodafone number:
Follow the steps listed above to complete your SIM swap, if that doesn’t work within 12 hours, try seating your SIM card and restarting your device. If your SIM swap is still not functioning correctly, get in touch with a member of Vodafone’s customer service team.
If your SIM swap has failed, it could be that the details you used to fill out the SIM swap form don’t match their records exactly. Additionally, for security reasons Vodafone can only arrange a SIM swap for a SIM which was ordered on your account.
If you’re trying to use a new SIM that you received from a friend or family member, or a SIM you got in store without giving your account details, SIM swaps can’t be completed with Vodafone’s online form. If that’s the case, you have to contact Vodafone directly to get the issue sorted.
Can I get a PAC to move my Vodafone number to another service?
Of course you can. Every network is obliged to give you a free PAC/NUC code if you’re on a PAYG tariff or your contract has expired. These codes will allow you to move your Vodafone number to another network, and will last for up to 30 days before they expire. At this point, your old number will expire and you’ll no longer be able to move it.