Vodafone Broadband Router FAQ


Joining Vodafone broadband is an excellent choice. With a strong reputation for reliability, excellent speed and good customer service, there are certainly worse choices you could make for your home broadband – especially if you’re already a Vodafone mobile SIM customer.

Unfortunately though, WiFi tends to be a little complicated, which generates a large number of questions around things like security, content controls and much, much more.

So, in this guide we’re going to save you the trouble of spending hours on the phone to Vodafone just to get an answer to a simple question. Here are the most frequently asked Vodafone broadband questions:

Q: I can’t connect to my internet and the internet indicator light is flashing red (or off), what should I do?

A: Check that the cables connecting your broadband router to the power are inserted fully and restart your router. This can be done through the reset button or the power switch. Your router should them automatically connect to the internet.

This should take no longer than five minutes each time you turn on the router. If you’re still seeing a red internet light, ensure that the cables running from your master phone socket are correctly inserted and aren’t damaged. If it’s still not functional, contact Vodafone for help.

Q: How do I change my Vodafone Broadband router’s WiFi name/password?

A: Changing your Wifi’s name or password is simple, just follow these steps:

  • Log in to your Vodafone Broadband router and enter your Vodafone Broadband password, which if found at the back of your router.
  • Go to the Wi-Fi tab
  • From there you can change the SSID (the name of your WiFi network) or the Encryption Key (which if your WiFi password)
  • Click apply

Q: How do I turn on or off the content controls on my Vodafone Connect router?

A: When you first set up your router you’ll be prompted to set up content controls in My Vodafone, which then allows you to set the level of content control you want.

Turning off content controls is as easy as returning to My Vodafone and turning the options off. This will mean full access to the unrestricted internet. Obviously, this option is not recommended for families with children.

Q: Vodafone’s broadband content controls aren’t stopping my household from going on certain websites they should be, what can I do?

A: Go to My Vodafone and check your control controls. To do this, log in, choose your broadband service and go to ‘content controls’.

First, check that the content profile you’ve chosen has the category of content you want to block slelected. If not, add it to your current profile or create a new custom profile. Next, you should add the site in question to your Block list, which will prohibit any access from any device on your network.

Finally, you should check your time control settings, because these ensure what time your content controls kick in at. It could be that your time control settings were incorrectly set.

Q: How can I speed up my broadband?

A: If your broadband is being slow, try taking the following steps to ensure that your computer and broadband are both working at their maximum capacity:

  • Keep your computer/mobile device updated to the latest version, and ensure that your web browser and software is kept up to date too.
  • Ensure your computer has strong antivirus software. Viruses, malware and spyware can not only slow your computer, but your broadband too.
  • Check to see if anyone is using any web-intensive programs like downloading, streaming video or playing video games over the internet.
  • Limit the number of devices using your network at any given time. If you have lots of devices connected at once, it’ll drag your broadband speed down.
  • Connect your router to the master phone socket rather than an extension socket. You’ll find your master socket where your phone line meets your house – it’s usually larger than your other sockets.
  • If your master socket isn’t pre-filtered, use a microfilter. One will have come with your Vodafone broadband router, and it allows you to use your phone line and broadband at the same time, whilst cutting down on interference which can slow your broadband.
  • Leave plenty of space around your router. Lots of wires, large objects or electrical can all cause interference which will slow your internet connection and limit its wireless range.
  • If there’s another wireless device nearby broadcasting on the same channel as your router it might cause congestion in the airways. Log in to your Vodafone broadband router with the details at the back of your router and then change the channel via the Advanced > Advanced WiFi > Channel > Update Channel section.

Your broadband will naturally slow at times when lots of people are connecting to the network at once, like after school in the afternoon.