Vodafone Mobile FAQs: Part One


Being a Vodafone customer is great. You get access to fantastic benefits like free Spotify alongside one of the UK’s strongest networks and customer service which ranks up there with the best. Oh, and that’s without mentioning the huge range of smartphones that few other UK networks can offer.

It does, however, have its downsides. There are aspects of their service which are confusing and thanks to a huge worldwide customer base, getting ahold of a member of their staff can sometimes be difficult. That’s meant that lots of Vodafone customers have questions that need answering, so we decided to do it instead. Join us in part one of our two part guide to the most frequently asked Vodafone questions.

Q: How do I set up Internet access and picture messaging (MMS) on my Android/iPhone?

A: If you’ve put a Vodafone SIM card into a new phone, only to find that your device isn’t configured for mobile internet or MMS, don’t panic. Instead, just follow these simple steps:

  • Open your phones SMS application and text WEB to 40127. This is free from a Vodafone mobile.
  • You’ll receive a message saying something like “It looks like you’ve swapped your SIM or updated your software. If you want to continue using data and picture messaging, you’ll need to update your settings. We’ll send these by text shortly.”
  • You will then receive a configuration message specific to your type of phone. On Android devices it’ll appear in your notifications shade and on iOS it’ll appear as a link inside a message. Click on these messages.

With that, your phone will automatically download the correct settings and configure them. Your service should start working immediately, but if not try turning it off and then on again.

Q: I bought a locked Vodafone device and want it unlocked for use on another network. How can I do this?

A: If you received the device from a friend or family member, ask them to request a free unlock code on your behalf by ringing Vodafone customer services.

If you bought the device locked from a third part, you can either join Vodafone or get the device locked to use on another network. There are many websites online which will sell you an unlock code for your device, and third party phone shops will often do the job too for minimal money.

Alternatively, if you get a Vodafone PAYG sim for 30 days in the device you can request a free unlock code at the end of it, this is to prevent fraudsters.

Q: How can I check my Vodafone account balance?

A: There are a number of ways you can check your Vodafone account balance, here’s just a few:

  • Download the official My Vodafone app to view and monitor your balance, available for Android or iOS devices.
  • Go online and manage your account with My Vodafone.

If you’re on Pay as you Go, you can:

  • See your balance on screen by calling *#1345# free from your Vodafone mobile
  • See your remaining allowance by calling 2345 free from your Vodafone mobile
  • If you don’t have your Vodafone mobile on you and want to find out how much credit/allowances you have left, call the Pay as you Go credit line on 03333 048048 from any mobile or landline. Charges may apply.

If you’re on a Pay Monthly contract, you can:

  • Check your usage and remaining allowance by calling 44555 free from your Vodafone mobile
  • Make a payment by calling 56677 free from your Vodafone mobile.

Q: How can I switch off content control on my mobile device, so I can access age-restricted content on the web?

A: Designed to help protect under 18s from seeing images and accessing websites, apps or other content that’s inappropriate for their age group. However, it’s turned on automatically for all customers. You can remove the content control at any time from My Vodafone, but you’ll have to verify that you are over 18. Follow these steps to make it happen:

  • Log in to My Vodafone
  • Find the number you want to remove content control for and choose ‘See usage details’
  • Click ‘Manage services’ and then ‘Bars’
  • Verify your age by entering your name, date of birth and payment card number
  • Click ‘Pay now’, but don’t worry, no money will be taken.
  • Once your age has been verified click ‘Bards and data alerts’ and toggle the content control switch to ‘off’
  • Wait 10 minutes and restart your device. You should have access to the restricted content straight away, but in some cases it can take up to 24 hours.

You’ll also receive a text confirmation that the content control has been removed.