What is EE WiFi Calling and How Can I set it up?


These days, our phones are an essential part of our lives. They help us communicate, learn and share with others. Unfortunately, as the importance of mobile technology has grown, there are still some shortcomings in the infrastructure around it.

Even today, it’s not uncommon for you to lose signal whilst inside a building – preventing you from sending or receiving texts or calls. That can be a massive frustration, but there is a solution: WiFi Calling.

A relatively recent innovation, WiFi Calling lets you call and text even when you don’t have a phone signal by using a WiFi network to transfer the data instead. This opens the door to phone usage in more places than ever before, and helps to alleviate those annoying blackspots.

If you’re an EE customer, you can make use of WiFi Calling, but the bad news is that WiFi Calling doesn’t work for every phone. In this guide, we’ll share with you the phone which support WiFi Calling and how to enable it on your device.

Which EE phones support WiFi Calling?

WiFi Calling is available for the iPhone 5c and all later models of the iPhone (iPhone 5 & above), as well as the Samsung Galaxy S7, S7 edge, Nexus 5X, Nexus 6P, Lumia 550, 650, 950, 950XL, HTC 10, Blackberry Priv, Blackberry Dtek 50, Google Pixel and Google Pixel XL.

Do be aware, however, that only phones that were purchased through EE are supported. An unlocked phone with an EE sim card won’t support the feature, and at present EE are incapable of extending this feature to these devices. You can purchase an EE branded phone from EE’s stores, over the phone or online.

Although EE offer broadband, you don’t need an EE BrightBox 2 to use WiFi calling – any WiFi network will do.

Who can get WiFi Calling?

If your phone was purchased through EE and is listed above, you’re halfway there. Here’s who can get WiFi calling:

  • Pay monthly and small business customers. Both new and existing customers on EE pay monthly and small business customers get can WiFi Calling for free.
  • Corporate customers. WiFi Calling is available to all EE Corporate customers with a 4GEE plan.

WiFi Calling won’t work if you’re a user of Voice VPN, Freedom or Mobile Voice Recording and is not available on old T-Mobile plans either. Corporate customers on 3G plans must upgrade to 4G in order to take advantage of WiFi calling.

How can I set up WiFi Calling?

The first thing you should do if you want to set up WiFi calling on your EE phone is to make sure that your phone is on the latest software. Many older phones were updated with WiFi Calling functionality, so it’s always best to make sure you’re on the latest software.

It’s also important to note that the following information is for consumer customers only, business customers need only to switch the feature on, no confirmation text will be required.

Setting up an iPhone.

Step one: Go to Settings > Phone > Wi-Fi calls and turn the ‘Allow WiFi Calls’ setting on. If you’re connected to WiFi, you’ll see the WiFi Call icon at the top of your screen – that means you’re ready to make a call.

Step two: If you don’t have WiFi connected, make sure it is.

It can sometimes take up to 24 hours for the service to activate, but EE will send a text message when you’re ready to go. Once you receive that text, you’re good to go, provided you’re free to make all the WiFi calls and texts you like.

How to set up WiFi Calling on an Android phone

Android phones might share the same base software, but manufacturers add their own twists to it as a matter of course. In general though, you’ll find the following method works. In some cases you may have to use your own initiative.

Step one: Click Settings > Application > Phone and scroll down until you see the WiFi Calling option. Turn this option on and a pop up will appear asking if you want to turn on WiFi Calling.

Step two: Wait for your confirmation message. It can sometimes take up to 24 hours for the service to activate, but EE will send a text message your service has been enabled at their end.

How to set up WiFi Calling on a Windows Phone.

Looking to switch WiFi calling on in your Windows phone? Just follow these steps:

Step one: Swipe left from the home screen and tap settings > mobile + SIM and then click SIM settings. WiFi calling defaults to an ‘off’ position. Slide the toggle to the right to turn it on.

Step two: Await your confirmation message. It can sometimes take up to 24 hours for EE to switch the feature on for you.